Privacy Policy

Welcome to Lowen Play. This Privacy Policy explains how Lowen Play, operated by [Company Name, e.g., L.P. Entertainment N.V.], collects, uses, discloses, and protects your personal information when you use our online casino services. We are committed to safeguarding your privacy and ensuring transparency regarding our data practices. By accessing or using Lowen Play, you agree to the terms outlined in this Privacy Policy. Please read it carefully to understand how we handle your data.

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly during registration, such as your full name, date of birth, residential address, email address, phone number, and national identification details (e.g., passport or ID card number). We also collect financial information like payment method details (though sensitive payment data is typically handled by secure third-party processors).
• Transactional Data: Information related to your betting activities, deposits, withdrawals, and game play history on Lowen Play.
• Technical Data: This encompasses your IP address, device type, operating system, browser type, unique device identifiers, and network information. We also collect data about how you interact with our website and applications, including pages visited, features used, and access times.
• Communication Data: Records of your interactions with us, including emails, live chat transcripts, and telephone calls.
• Verification Data: Documents and information provided for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, such as copies of identification documents, utility bills, and source of funds declarations.

We use the information we collect for several purposes, primarily to operate and enhance the Lowen Play experience:

• To Provide Services: This includes managing your account, processing your bets, deposits, and withdrawals, and allowing you to participate in games.
• For Security and Verification: To verify your identity, prevent fraud, money laundering, and other illegal activities, and ensure compliance with our licensing obligations and legal requirements.
• To Communicate with You: Sending important service-related notices, updates, and responding to your inquiries and support requests.
• For Marketing and Promotional Purposes: With your consent, we may send you information about promotions, bonuses, and new games offered by Lowen Play. You can opt out of these communications at any time.
• To Improve Our Services: Analyzing usage patterns and feedback to enhance our website, game offerings, and overall user experience.
• For Legal and Regulatory Compliance: Fulfilling our obligations to regulatory bodies, law enforcement, and other governmental authorities.
• For Responsible Gaming: Monitoring gameplay patterns to identify and assist players who may be at risk of problem gambling.

Our processing of your personal information is based on several legal grounds, as permitted by applicable data protection laws, including the General Data Protection Regulation (GDPR):

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: We process your data to comply with legal and regulatory obligations, such as KYC, AML, and responsible gaming requirements mandated by our licensing authority.
• Legitimate Interests: We process data for our legitimate business interests, provided these do not override your fundamental rights and freedoms. This includes improving our services, preventing fraud, and ensuring network and information security.
• Consent: In certain situations, such as for sending direct marketing communications, we will obtain your explicit consent before processing your data. You have the right to withdraw this consent at any time.

We may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, customer service, identity verification, and marketing services. These providers are contractually bound to protect your data and use it only for the purposes we specify.
• Regulatory and Law Enforcement Bodies: We may disclose your information to government authorities, regulators, and law enforcement agencies when required by law, court order, or to comply with our licensing obligations.
• Fraud Prevention and Responsible Gaming Organizations: To prevent fraud, money laundering, and to promote responsible gaming, we may share information with relevant organizations and databases.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of Lowen Play's assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and changes to the Privacy Policy.
• Affiliated Companies: We may share data with other companies within our corporate group for operational and service delivery purposes.

We do not sell your personal information to third parties.

Lowen Play implements robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it for their job functions, and they are subject to strict confidentiality obligations.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimization: We only collect and retain personal data that is necessary for the stated purposes.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security protocols.

Under applicable data protection laws, you have several rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You can request that we limit the way we use your personal data in certain situations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details provided in the “Contact Us”, section.

Lowen Play uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core features like account login and secure transactions.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website, allowing us to improve its functionality and content.
• Functionality Cookies: These remember your preferences and choices (e.g., language or region) to provide a more personalized experience.
• Marketing/Targeting Cookies: These are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect the functionality of Lowen Play and limit your access to certain features.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose of processing. For example:

• Account information is retained for the duration of your active account and for a period thereafter as required by regulatory obligations (typically 5-7 years after account closure) to comply with AML and responsible gaming laws.
• Transactional data is kept for similar periods to meet financial and regulatory reporting standards.
• Marketing consent records are retained for as long as you consent to receive marketing and for a short period thereafter to ensure we honor your opt-out requests.

Once the retention period expires, your personal data will be securely deleted or anonymized.

Lowen Play operates globally, and as such, your personal information may be transferred to, stored, and processed in countries outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. When we transfer your data internationally, we implement appropriate safeguards to ensure your data remains protected, such as:

• Transferring data to countries deemed to provide an adequate level of data protection by relevant authorities (e.g., the European Commission).
• Using standard contractual clauses approved by the European Commission or other relevant bodies.
• Implementing binding corporate rules.

By using Lowen Play services, you consent to the international transfer of your personal data as described in this policy.

Lowen Play is strictly for individuals who are at least 18 years old or the legal age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our records. We urge parents and guardians to monitor their children's online activity and ensure they do not access our services.

We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or technological advancements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information. Your continued use of Lowen Play after any changes signifies your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact our Data Protection Officer:

• Email: [Insert Support Email Address Here, e.g., [email protected]]
• Postal Address: [Insert Company's Registered Office Address Here]

We are committed to addressing your inquiries promptly and transparently.