Responsible Gambling

At Lowen Play, we are dedicated to providing a secure and enjoyable online gaming experience. Responsible gambling is a cornerstone of our operations, reflecting our commitment to player well-being. We understand that for most, gambling is a form of entertainment. However, we also recognise that for a small number of individuals, it can evolve into a problem. Our policies and tools are designed to promote responsible play, prevent problem gambling, and offer support to those who need it. We adhere strictly to the regulations set by our licensing authority, ensuring that all our practices meet the highest standards of player protection and ethical conduct. Lowen Play is more than just a gaming platform, it's a community built on trust and responsibility.

Understanding problem gambling is the first step towards addressing it. It's not always obvious, but there are common indicators that someone might be struggling. These signs can manifest in various ways, impacting an individual's finances, relationships, and overall well-being. If you or someone you know exhibits several of these behaviours, it might be time to seek assistance:

• Spending more money or time on gambling than intended.
• Feeling a need to be secretive about gambling activities.
• Chasing losses, attempting to win back money that has been lost.
• Gambling affecting work, school, or family responsibilities.
• Borrowing money or selling possessions to fund gambling.
• Feeling anxious, irritable, or depressed because of gambling.
• Repeated unsuccessful attempts to cut back or stop gambling.
• Losing interest in other hobbies or activities previously enjoyed.
• Continuing to gamble despite negative consequences.

Lowen Play encourages all players to be mindful of these signs and to act proactively if concerns arise.

Maintaining control over your gambling habits is essential for a positive experience. We advocate for a balanced approach to online gaming, where entertainment remains the primary goal. Here are some practical tips to help you keep your gambling fun and within safe limits:

• Gamble for entertainment, not as a source of income: View gambling as a leisure activity, similar to going to a movie or a concert.
• Set a budget and stick to it: Decide how much money you can afford to lose before you start playing and do not exceed this amount.
• Set a time limit: Determine how long you will play and stop when that time is up, regardless of wins or losses.
• Never chase losses: Accept that losses are part of gambling and resist the urge to try and win back money you have lost.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain a variety of hobbies and social interactions.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Do not gamble under the influence of alcohol or drugs: These substances can also affect your decision-making abilities.

By following these guidelines, you can ensure your time at Lowen Play remains enjoyable and responsible.

Lowen Play provides you with tools to manage your spending effectively. Proactive limit setting is one of the most powerful ways to maintain control over your gambling. You can set financial limits directly within your account settings, allowing you to customise your experience to suit your personal comfort levels. These limits include:

• Deposit Limits: Restrict the total amount of money you can deposit into your Lowen Play account over a specified period (daily, weekly, or monthly). Once set, you cannot deposit more than this amount until the period resets.
• Loss Limits: Define the maximum amount of money you are willing to lose over a set period (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the period concludes.
• Wager Limits: Control the total amount of money you can stake on bets within a specific timeframe (daily, weekly, or monthly). This helps manage the volume of your play.

You can adjust these limits at any time. Any request to decrease a limit will take effect immediately. Requests to increase or remove a limit will involve a waiting period, typically 24 hours, to allow for reflection and prevent impulsive decisions. This feature is designed to empower you to play responsibly at Lowen Play.

Sometimes, a short break from gambling is beneficial. Lowen Play offers "Time-Out" or "Cool-Off" periods for players who wish to temporarily step away from their account. This feature allows you to take a break for a duration that suits your needs, without committing to a full self-exclusion. During a Time-Out period, you will be unable to log in to your account, deposit funds, or place any wagers. This temporary suspension can range from a few hours to several weeks. Once the selected period expires, your account will automatically reactivate, and you can resume playing. This tool is ideal for those who feel they need a short pause to re-evaluate their gambling habits or simply to take a break from online gaming.

For individuals who feel their gambling has become problematic, or who simply wish to take an extended break, Lowen Play offers a comprehensive self-exclusion program. Self-exclusion is a formal request to be barred from accessing your account for a significant period. During a self-exclusion, your account will be closed, and you will be prevented from logging in, depositing, or placing any bets on our platform. We will also take reasonable steps to prevent you from opening new accounts with us. The self-exclusion period can range from six months to five years, or even permanently, depending on your choice. Once a self-exclusion is activated, it cannot be reversed until the chosen period has fully elapsed. We strongly advise considering self-exclusion if you are struggling to control your gambling. For assistance with self-exclusion, please contact our customer support team.

Lowen Play is strictly committed to preventing underage gambling. Our services are intended solely for individuals who are 18 years of age or older, or who have reached the legal age for gambling in their respective jurisdiction, whichever is higher. We employ robust age verification procedures to confirm the age of all our players. During the registration process, we require users to provide accurate personal information, including their date of birth. We may also utilise third-party verification services to confirm identity and age. Any attempt by a minor to register or gamble will result in immediate account closure and reporting to relevant authorities. We urge parents and guardians to take proactive measures to protect minors, such as using internet filtering software and monitoring online activity, to prevent access to gambling sites. Keeping your Lowen Play login details secure and confidential is also crucial in preventing underage access.

To help you stay aware of the time you spend gambling, Lowen Play offers "Reality Check" reminders. This feature provides periodic pop-up notifications during your gaming sessions, informing you of the duration you have been playing. You can set the frequency of these reminders to suit your preference, for example, every 30 minutes or every hour. When a Reality Check appears, it will display information such as the elapsed time, your session's net wins or losses, and give you the option to continue playing, view your transaction history, or exit the game. These reminders are designed to encourage you to take regular breaks and to make conscious decisions about continuing your play, thereby helping you maintain a healthy balance and control over your gambling habits at Lowen Play.

If you are concerned about your gambling habits but are unsure whether you have a problem, a self-assessment can be a helpful starting point. Lowen Play encourages players to honestly evaluate their behaviour using a series of questions designed to highlight potential issues. Consider the following questions:

• Do you spend more money or time gambling than you intended?
• Have you tried to stop gambling but been unable to?
• Do you gamble to escape from problems or feelings of sadness?
• Has gambling caused you any financial difficulties?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Has gambling ever caused problems in your relationships or at work/school?
• Do you feel anxious, guilty, or depressed after gambling?
• Do you chase losses, trying to win back money you have lost?
• Have you borrowed money or sold anything to fund your gambling?

If you answered "yes" to several of these questions, it may indicate that your gambling is becoming a concern. This self-assessment is not a diagnostic tool, but it can serve as an important indicator that you might benefit from further support or professional advice. Please remember that help is available, and taking the first step is a sign of strength.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)